Cancellation policy

Some items in our store may be offered to you as a subscription, pre-order, or try before you buy. This cancellation policy explains how you can manage or cancel these types of purchases.

Subscriptions

When you subscribe to Jan’s Food, you will receive recurring deliveries every 6 weeks with a 10% discount applied to your selected subscription products.

Your payment method will be securely stored, and you will be charged automatically at the start of each billing cycle based on your chosen subscription plan.

Some subscriptions may auto-renew at the end of each billing cycle. If you do not wish to continue, you can cancel your subscription at any time.

You can manage your subscription through your customer account, including:

Updating your shipping address
Updating your payment method
Skipping a delivery
Pausing your subscription
Cancelling your subscription

Subscription changes will take effect according to the next billing cycle.

Pre-orders

When you purchase a pre-order, you are buying a product that is not currently in stock or is not yet available. We may take payment at checkout or at a later date before fulfilment.

You may cancel a pre-order before it has been fulfilled. Once fulfilled, cancellations are no longer possible, but you may request a refund in line with our returns policy.

Try Before You Buy

When you purchase a try before you buy item, we may authorise your payment method before fulfilment. You will have a set period to decide whether to keep the item. If the item is not returned within the allowed period, your payment method will be charged.